Using Competitive Intelligence to Improve Client Relations through Empathy What’s this? “Competitive Intelligence” and “Empathy” in the same sentence? Absolutely! Competitive Intelligence (via such methodologies as mystery shopping and the…
Monkey Traps & Consensus: Separating the Quick from the Dead (How different perspectives on business challenges separate winners from losers) Monkey Traps: Perceptions Determine Success and Failure In some parts…
Do You Know What Your Competitors and Clients Are Saying About You? Using Competitive Intelligence to Uncover Vulnerabilities in Your Products and Services Many Competitive Intelligence studies are conducted…
